Financial and Office Policies
We thank you for choosing Partners in Pediatrics for your child's care. As one of our families, we want to keep you informed of our current financial policies.
It is your responsibility to provide current insurance information and to present insurance cards at each visit, including any secondary coverage. At times insurers change member numbers or copays, so we need to verify at every visit to aid you in avoiding an unexpected bill.
If another adult is bringing your child please confirm insurance information at the time of booking the appointment. If your child arrives with another family member and we cannot confirm active insurance, we will attempt to contact you by phone, but the visit may be delayed or rescheduled.
Insurers frequently require you designate a primary care physician (PCP). Please ensure we are listed, or we will ask you to call and rectify this prior to being seen.
If your insurance is inactive or cannot be verified, you have the option of rescheduling or paying "self-pay" rates. Self-pay rates are collected at the time of the visit.
Certain services may not be covered by your insurance or may fall under your deductible. You are financially responsible for any charges not reimbursed or that fall under a deductible.
Copayments are due at the time of service as a contractual obligation with your insurer. (If your child is accompanied by another adult or an older child is coming alone, please send copayment with them or pre-pay via credit card/debit card over the phone.)
Payment for balances reaching over 30 days will be requested over the phone via credit or debit. We are now keeping credit cards on file for accounts with deductible balances or with a pattern of being overdue.
Returned checks for insufficient funds will incur an additional $25 fee.
If you are unable to keep your scheduled appointment, please call our office at least 24 hours in advance to cancel. We may charge a $25 fee for a missed appointment or one canceled without adequate notice. Three (3) missed appointments per family in a year is likely grounds for dismissal from our practice.
PASSED DUE ACCOUNTS
Our biller mails statements and/or calls by phone. We understand dealing with insurers is complex and need you to address any bill you receive in a timely manner, so please open mail and return calls if necessary. Many questions or concerns can be handled over the phone with our billing manager Courtney, and she will discuss any issues with us.
DIVORCED, SEPARATED, OR UNMARRIED PARENTS
Regardless of divorce or other financial arrangement, copayments are due at time of service regardless of who is bringing the patient. Additionally, the adult present is assumed responsible for conveying information about the visit to other family members.
REQUEST FOR MEDICAL RECORDS
A copy of medical records may be requested with a signed release form. There is a $15 charge, due at the time of request, which may be paid over the phone via credit card.
ADDING ON AN ADDITIONAL SIBLING VISIT
Please call prior to a scheduled visit if you want an additional child seen; we may need to change your appointment time to allow adequate time to better serve you. Add-on appointments may require copayments, and will be collected at the visit.